AXA Help Centre

Most popular questions

• What is MyAXA?

  MyAXA is an online self-service platform that allows you to do most things for your Car and Home Insurance without having to call us.

  With MyAXA you can:

  • view and download your policy documents
  • make a payment
  • change your car
  • add a driver
  • update your personal details
  • upload your policy documents
  • report and track your claim
  • renew your policy

  Login to your MyAXA account.

  To register for MyAXA, you’ll need your policy number, email address and date of birth.

  Make sure you’re using the email address associated with your policy when registering.

• I've missed a payment on my policy, what should I do?

  If you miss your monthly payment, we will notify you by email and/or by letter. Please refer to this correspondence for next steps.

  In most cases we will reapply to your bank for a second time within 10 days. You can make the payment now and select "Pay missed monthly instalment" from the drop down menu.

  Please confirm with your bank prior to paying again as payments may have already been requested a second time.

• How do I make a payment on my policy?

  You can make a payment on your policy by completing our online payment form. Simply select from the list the type of payment you'd like to make. All you need is your policy number and your email address.

  We'll send your receipt by email so you'll have the peace of mind the payment has gone through.

  Alternatively, you can give us a call on 02890 020104 to make a payment or you can drop into your local branch.

• How can I check if my monthly payment has been taken out of my bank account?

  All monthly payments are taken from your bank account on the first working day of the month.

  If for some reason your payment wasn't successful, please read "I missed a monthly payment, what should I do?"

• Can I get a Car Insurance quote if I don’t have a car registration number yet?

  If you're shopping around for a car, and don't know the exact registration number, you can still get an estimated Car Insurance quote by entering the make and model of the car you're looking at.

  Once you've bought the car and have the registration number, we'll be able to give you an accurate price and you can choose to go ahead with the insurance.

  Any quote you get will be based on an agreed set of assumptions.

• How do I report a claim if I am involved in an accident?

  We understand that having to report a claim can be a stressful and we are here to try and make that process as easy for you as possible.

  We offer a number of ways for you to report a claim.

  • You can report a claim online by simply filling out our online claims form or through your MyAXA account and a member of our team will be in contact with you at a time that best suits you.

  • You can also call our dedicated car insurance team on 03458 28 28 23 and they will be on hand to assist you throughout the claims process to make it as easy for you as possible.

  • Alternatively, you can visit your local branch, where a member of the team will be able to guide you through the claims process in person.

  It is important to report a claim regardless of if there has been damage to your vehicle or not.